Privacy Policy

Data Privacy Policy

This privacy policy will explain how we use the personal data we collect from you when using the DigiBrass software, including iOS or MacOS Apps and our websites (we'll refer to these collectively as Software).

Topics

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies
• How to manage cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

DigiBrass collects the following data:

• Personal identification information (Name, email address, phone, shipping and billing address, serial number of your purchased instrument)
• Instrument Usage data, which includes playing, configuration and error information linked to the serial number of the instrument.

How do we collect your data?

You directly provide us with the data we collect in the following ways:

• At the time of purchase, we collect sufficient information to allow correct shipping and billing. This data is required for purchase.
• When using the DigiBrass Software, we collect information from the instrument and submit it to the DigiBrass website for storage and analysis. Use of the DigiBrass Software requires this data collection and our use of it for product support and improvement.

How will we use your data?

DigiBrass uses your data to:

• Process your orders and manage your account.
• Email you with news about DigiBrass including training materials, usage tips, and news about products.
• Provide customer support.
• Improve our products.

How do we store your data?

DigiBrass securely stores your data in the cloud, hosted by Google.

Marketing

DigiBrass may use your data to send you information about our products and services, and selected related products from partner companies. We will not share your data with those partner companies unless required by them for licensing of their products. You may opt out of marketing-related communications.

What are your data protection rights?

DigiBrass would like to make sure that you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access - You have the right to request DigiBrass for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification - You have the right to request that DigiBrass correct any information you believe is inaccurate. You also have the right to request DigiBrass to complete information that you believe is incomplete.
• The right to erasure - You have the right to request that DigiBrass erase your personal data, under certain conditions.
• The right to restrict data processing - You have the right to request that DigiBrass restrict the processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that DigiBrass transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at support@digibrass.com.

What are cookies?

Cookies are text files placed on your phone or computer when using a browser to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information about cookies, visit allaboutcookies.org

How do we use cookies?

DigiBrass uses cookies to improve your web browsing efficiency, by keeping you signed in, remembering a shopping cart content and the like.

We only use functionality cookies and not advertising cookies.

How to manage cookies

You can set your browser not to accept cookies, and the website above tells you how to remove cookies from your browser. However, in some cases, some of our website features will no longer work as a result.

Privacy policies of other websites

DigiBrass website contains links to other websites not controlled by DigiBrass. Our privacy policy only applies to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

DigiBrass keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 5/20/2022.

How to contact us

If you have questions about the DigiBrass privacy policy, the data we hold about you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: support@digibrass.com

How to contact the appropriate authorities

If you live in the European Union, and you wish to report a complaint or if you feel that DigiBrass has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.